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What time will connection occur?
Standard or priority connections will generally occur between 8am and 8pm Monday to Friday.
Do I need to be at home for connection?
Generally you do not need to be at home for connection to occur, however you do need to ensure your main switch in your tenancy is turned off.
How do I know I have been connected?
Turn the main switch in your tenancy to the on position, and ensure the safety switch is also on. If there is no electricity, turn off the main switch and safety switch as connection can occur any time between 8am abd 8pm.
What are the Fees and Charges?
For full details on the various fees and charges visit Bills Explained.
What is an Account Establishment Fee?
This is a one-off fee charged at the commencement of a new residential account.
What is a Payment Processing Fee?
May apply when you pay a bill using a payment method that results in us incurring a merchant services fee.
We are charged a merchant services fee by your financial institution when you pay by credit card, which is normally up to 1% (GST inclusive) of the total payment. We pass the merchant services charge on to you as the payment processing fee.
What is a Final Read Fee/Disconnection Fee?
When an SEPN customer advises of a move out or transfer to an alternative retailer. SEPN will arrange for a special metre read. Usage upto the termination date will be charges on the final invoice.
The fee will cover the cost of the final metre read, administration fee to close your account and in certain cases will involve the disconnection of supply.
What is an Early Termination Fee?
These fees are payable if customers terminate their contract before the fixed term (typically between 1 and 3 years).
What is Late Payment Fee?
Applies when you pay a bill after the bill due date. This will cover the cost of the administration required to send reminder notices and to follow up unpaid bills.
What is Reconnection Fee?
May apply to re-establish service on all accounts that have been disconnected for nonpayment.
What is Cheque dishonour payment fee?
You write a cheque; when it’s presented for payment your account doesn’t have enough funds for the cheque to clear, so the cheque is dishonoured and you’re penalized by charging you cheque dishonour payment fee.
What is Direct Debit dishonour payment fee?
You ask your bank to make regular payments to SEPN account (for example to pay your SEPN bill) but when the payment is processed your account has insufficient funds and the transaction is declined. You will be charged a Direct Debit dishonor payment fee.
What is Daily Supply Charge?
A charge that applies for supplying electricity to your premises for each day of the billing period, regardless of how much electricity you use.
- Bill Payment Options
- Experiencing Payment Difficulties
- Concessions, Rebates & Grants
- Policies & Forms
- Do Not Contact Form
SEPN offers several payment options:
SEPN designed a Hardship Program to assist our residential customers who are experiencing difficulties in paying their electricity bills.
To determine if you qualify for any Government concessions, please CLICK HERE.
Alternatively, you may also call DCSI Concessions Hotline on 1800 307 758 for more information about eligibility and application forms.